1. Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Subscriber") and The BTL Way Company ("we", "us", or "our"), governing your access to and use of our online personal training application and subscription services.

By creating an account, starting a free trial, or subscribing to our monthly plan, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

We reserve the right to update these Terms at any time. You will be notified of material changes, and continued use of the app following notification constitutes acceptance of the revised Terms.

2. Eligibility

To subscribe, you must:

• Be at least 18 years of age, or have written parental/guardian consent if between 15 and 17 years of age

• Be a resident of or located in the Kingdom of Saudi Arabia, or in a country where the service is available

• Provide accurate and complete registration information

• Not have had a previous account terminated for violation of these Terms

3. Health & Medical Disclaimer

Our training programs and nutrition guidance are designed for general fitness purposes. They are not a substitute for professional medical advice, diagnosis, or treatment.

You acknowledge that:

• You are responsible for consulting a licensed physician or healthcare professional before beginning any exercise or nutrition program, particularly if you have a pre-existing medical condition, injury, or disability.

• You participate in all training activities at your own risk.

• The BTL Way Company and its coaches are not liable for any injury, illness, or adverse health outcome resulting from participation in our programs.

• You will immediately inform your coach of any change in your health status that may affect your ability to train safely.

4. Free Trial

New subscribers are eligible for a 14-day free trial upon first registration. The following conditions apply:

• The free trial is available to new subscribers only. One trial per person and per device.

• You will have full access to all subscription features during the trial period.

• To avoid being charged, you must cancel at least 24 hours before the trial period ends. If you do not cancel, your subscription will automatically convert to a paid monthly plan and your payment method will be charged.

• The BTL Way Company reserves the right to modify or withdraw the free trial offer at any time.

5. Subscription & Billing

Our subscription operates on a monthly rolling basis with the following terms:

• Your subscription begins on the date you complete registration (or the day after your free trial ends, if applicable).

• The monthly subscription fee will be charged to your chosen payment method on the same date each month (your "billing date").

• Your subscription automatically renews each month unless cancelled at least 24 hours before your billing date.

• All payments are processed securely through Tap Payments in Saudi Riyals (SAR).

• Subscription fees are non-refundable except as expressly stated in our Refund & Cancellation Policy.

• We reserve the right to change the subscription price. You will be given at least 30 days' written notice before any price change takes effect. Continued use after the effective date constitutes acceptance of the new price.

6. Subscription Features

Your monthly subscription includes access to the following features:

• Custom workout plans tailored to your goals and fitness level

• Personalised nutrition guidance

• Pre-recorded video exercise library

• Progress tracking tools and performance analytics

• Direct messaging with your assigned coach

• Live 1-on-1 video coaching sessions (as scheduled and subject to coach availability)

 

The number of live sessions included per month will be specified in your subscription plan at the time of purchase. Additional sessions may be available for purchase at an extra charge. Features may be updated, modified, or replaced over time to improve the service; we will notify subscribers of any significant changes.

7. Cancellation

You may cancel your subscription at any time through the app settings or by contacting us directly. The following terms apply:

• Cancellation must be made at least 24 hours before your next billing date to avoid being charged for the following month.

• Upon cancellation, you will retain access to the app and all features until the end of your current paid billing period.

• Cancellation does not entitle you to a refund for the current billing period already paid.

• We reserve the right to cancel or suspend a subscription if these Terms are violated, with or without notice depending on the severity of the breach.

8. Acceptable Use

By subscribing, you agree to use the app and its content for your own personal, non-commercial use only. You must not:

• Share your account credentials or allow others to access your subscription

• Reproduce, distribute, sell, or sublicense any content from the app

• Record live coaching sessions without the prior written consent of your coach

• Use the platform to harass, abuse, or harm coaches or other users

• Attempt to reverse-engineer, hack, or disrupt the app or its infrastructure

• Upload or share any content that is offensive, unlawful, or infringes third-party rights

Violation of these terms may result in immediate termination of your subscription without refund.

9. Intellectual Property

All content within the app — including but not limited to workout plans, nutrition guides, videos, graphics, and coaching materials — is the exclusive intellectual property of The BTL Way Company or its licensed content creators.

You are granted a limited, non-exclusive, non-transferable licence to access and use this content solely for personal training purposes during your active subscription. No content may be downloaded, copied, shared, or used commercially without our express written permission.

10. Privacy

Your use of the app is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By subscribing, you consent to the collection and use of your data as described in our Privacy Policy, available on our website.

11. Limitation of Liability

To the fullest extent permitted by applicable law in the Kingdom of Saudi Arabia, The BTL Way Company shall not be liable for:

• Any indirect, incidental, or consequential loss arising from your use of the app or services

• Loss of data, service interruptions, or technical failures beyond our reasonable control

• Physical injury or health complications arising from following training or nutrition content

• Actions or omissions of third-party platforms (e.g., Zoom, payment processors)

Our total liability to you in any month shall not exceed the subscription fee paid by you in that month.

12. Governing Law & Disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the competent courts in Saudi Arabia.

We encourage subscribers to contact us directly to resolve any concern before pursuing formal legal action. We are committed to resolving disputes fairly and promptly.